Frequently Asked Questions
Will The Unique Donut Pet Bed help reduce my pet's anxiety?
The Unique Donut Pet Bed is designed to help your furry companion feel safe, secure, and relaxed. Its calming donut shape creates a cosy space that can help reduce anxiety and promote deeper, more restful sleep. Crafted with ultra-soft plush materials and generously padded for comfort, the bed provides a warm, supportive resting place that pets love curling up in all year round.
How do I keep my pet bed clean?
Keeping your pet's bed fresh is simple. The Unique Donut Pet Bed is crafted from durable, high-strength polyester and is designed for easy maintenance. For everyday cleaning, remove loose fur and debris with a lint roller or vacuum. When a deeper clean is needed, simply machine wash the bed on a gentle cycle and allow it to air dry thoroughly before use. The waterproof inner layer helps protect the filling from accidental spills, while the premium plush materials are designed to maintain their softness wash after wash.
Why do pets love donut-shaped beds?
Many pets naturally curl up when they sleep, a behaviour inherited from their wild ancestors. Curling up helps conserve body heat and creates a sense of security while resting. The donut-shaped design supports this natural sleeping position with soft cushioning and a raised rim, helping pets feel safe, warm, and comfortable for a more restful sleep—which is exactly why Unique Pet Supplies Australia proudly offers this design, supporting your pet's natural instincts and comfort.
Where are you located?
Our head office is located in Adelaide, South Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at uniquepetsuppliesaustralia@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.