Frequently Asked Questions
How does The Unique No-Pull Dog Harness work?
The Unique No-Pull Dog Harness gently redirects your dog using the front clip when they pull, helping improve walking behaviour without pressure on the neck. Simply slide it over their head, clip the buckles, adjust for fit, and use the front clip for control or the back clip for relaxed walks.
Will this harness stop my dog from pulling immediately?
The front-clip design helps reduce pulling from the very first walk by gently redirecting your dog toward you. While many dogs improve instantly, consistent use will reinforce better walking behaviour over time.
How do I choose the right size for my dog?
We recommend measuring your dogβs chest and comparing it to our size guide for the best fit. The harness is fully adjustable, so you can fine-tune it to sit snug, secure, and comfortable without restricting movement.
Where are you located?
Our head office is located in Adelaide, South Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly atΒ uniquepetsuppliesaustralia@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.